{"id":20511,"date":"2025-09-05T08:13:33","date_gmt":"2025-09-05T06:13:33","guid":{"rendered":"https:\/\/kordon.app\/?p=20511"},"modified":"2025-09-05T08:13:34","modified_gmt":"2025-09-05T06:13:34","slug":"case-study-migrating-from-vanta-with-qminder","status":"publish","type":"post","link":"https:\/\/kordon.app\/et\/case-study-migrating-from-vanta-with-qminder\/","title":{"rendered":"Case Study: Migrating from Vanta with Qminder"},"content":{"rendered":"

 <\/p>\n\n\n

Customer Overview<\/b><\/h3>\n

Qminder<\/span><\/strong><\/a> is a queue management platform that helps businesses deliver better customer experiences. By replacing pen-and-paper sign-in sheets with a simple, digital solution, Qminder enables organizations across industries to serve their customers faster and more efficiently.<\/p>\n

As Qminder handles visitor data for its customers, information security assurance has always been a key business driver. Qminder completed their first SOC 2 Type 2 audit in 2021.<\/p>\n

Challenge<\/b><\/h3>\n

Before Kordon, Qminder was using Vanta to manage their information security and compliance efforts. While the platform offered automations and did get them through audits so far, Qminder’s CTO felt that there was room for improvement. The key issues were:<\/p>\n

    \n
  • \n

    Generic support<\/strong> \u2013 Despite the high price point, support felt detached from Qminder\u2019s real challenges. Instead of talking to information security professionals, they were routed through generic customer success channels.<\/p>\n<\/li>\n

  • \n

    Unnecessary busywork<\/strong> \u2013 Vanta\u2019s automations often forced Qminder\u2019s employees \u2013 key engineers in particular \u2013 to complete tasks that had little or no value to the business, wasting time and resources.<\/p>\n<\/li>\n

  • \n

    Lack of flexibility<\/strong> \u2013 The ISMS felt like it was designed to fit Vanta\u2019s platform rather than Qminder\u2019s actual needs.<\/p>\n<\/li>\n<\/ul>\n

    Qminder wanted an approach that would reduce meaningless work, save money, and give them access to real expertise when making security decisions.<\/p>\n

    Solution<\/b><\/h3>\n

    Switching to Kordon transformed how Qminder approached information security. The process unfolded step by step:<\/p>\n

      \n
    1. \n

      Exporting data from Vanta \u2013 <\/strong>We pulled all relevant information out of the old platform.<\/p>\n<\/li>\n

    2. \n

      Separating the meaningful from the meaningless<\/strong> \u2013 Together with Qminder, we reviewed all ISMS elements and identified which practices added real value and which ones were just the results of automations for the sake of automation.<\/p>\n<\/li>\n

    3. \n

      Condensing into essentials<\/strong> \u2013 We distilled everything into what Qminder truly needed for their ISMS and SOC 2 based on their audit report. This allowed us to rewrite policies and redesigning controls for greater efficiency while filtering out the noise and duplication in risks.<\/p>\n<\/li>\n

    4. \n

      Importing into Kordon<\/strong> \u2013 Controls, risks, and vendors were brought into the platform, fully tailored to Qminder\u2019s operations.<\/p>\n<\/li>\n

    5. \n

      Defining tasks for SOC 2<\/strong> \u2013 Clear, actionable tasks were created to ensure all requirements for the upcoming SOC 2 review period would be covered.<\/p>\n<\/li>\n<\/ol>\n

      Along the way, we simplified policies, redesigned controls, and created an ISMS that is both easier to understand and maintain.<\/p>\n

      Results<\/b><\/h3>\n

      For Qminder, the move to Kordon brought immediate benefits:<\/p>\n

        \n
      • \n

        Saved time<\/strong> \u2013 Key engineers no longer waste hours on low-value tasks dictated by automations.<\/p>\n<\/li>\n

      • \n

        Saved money<\/strong> \u2013 Kordon delivers better results at a lower cost compared to Vanta.<\/p>\n<\/li>\n

      • \n

        Expert support<\/strong> \u2013 Instead of generic support channels, Qminder now works directly with information security professionals who understand both the product and their business.<\/p>\n<\/li>\n<\/ul>\n

        With Kordon, Qminder has a lean, tailored ISMS that aligns with how they actually work \u2014 and a partner they can rely on as they move toward SOC 2 compliance.<\/p>\n

        \n

        “Kordon made security and compliance straightforward. <\/span><\/i><\/p>\n

        Instead of playing whack-a-mole with irrelevant reports, we’ve got efficient risk-based controls and customer support by people who have hands-on experience running information security programs.”<\/span><\/i><\/p>\n

        <\/i> \u2014 <\/span>Siim Raud, CTO, Qminder<\/b><\/p>\n<\/blockquote>\n

        Key Metrics<\/b><\/h3>\n\n\n\n\n\n\n
        Metric<\/b><\/td>\nResult<\/b><\/td>\n<\/tr>\n
        Migration time<\/span><\/td>\n3 weeks<\/b><\/td>\n<\/tr>\n
        Number of security controls to maintain<\/span><\/td>\n46 <\/b>(down from 57)<\/td>\n<\/tr>\n
        Co-workers annoyed<\/span><\/td>\nAt least 2 fewer than before<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Conclusion<\/b><\/h3>\n

        Qminder\u2019s journey from Vanta to Kordon shows the value of an ISMS that is tailored, practical, and supported by real expertise<\/strong>. By cutting out meaningless tasks, simplifying policies, and providing access to security professionals, Kordon helped Qminder save both time and money \u2014 while building confidence in their path to SOC 2 compliance.<\/p>\n

        Looking ahead, Qminder is well positioned to scale<\/strong> its security program as the company grows. With a streamlined ISMS and ongoing expert support, they can focus on serving their customers while knowing that compliance and security are being handled in a way that makes sense for their business.<\/p>","protected":false},"excerpt":{"rendered":"

          Customer Overview Qminder is a queue management platform that helps businesses deliver better customer experiences. By replacing pen-and-paper sign-in sheets with a simple, digital solution, Qminder enables organizations across industries to serve their customers faster and more efficiently. As Qminder handles visitor data for its customers, information security assurance has always been a key…<\/p>","protected":false},"author":2,"featured_media":20516,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[128,26],"tags":[],"class_list":["post-20511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soc-2","category-blog"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/posts\/20511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/comments?post=20511"}],"version-history":[{"count":5,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/posts\/20511\/revisions"}],"predecessor-version":[{"id":20519,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/posts\/20511\/revisions\/20519"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/media\/20516"}],"wp:attachment":[{"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/media?parent=20511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/categories?post=20511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kordon.app\/et\/wp-json\/wp\/v2\/tags?post=20511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}