Risk Category;Title;Risk;Explanation
Operational risk;Critical third-party SaaS outage;Outage of a critical third-party SaaS platform leading to service disruptions.;Reliance on external software like CRM or collaboration tools can result in downtime or missed deliverables if the platform is unavailable.
Operational risk;Remote internet connectivity issues;Poor internet connectivity in remote work environments leading to reduced employee productivity.;Inconsistent or slow internet connections among remote workers can delay projects, hinder communication, and affect client satisfaction.
Operational risk;Cloud infrastructure downtime;Server or cloud infrastructure downtime leading to disruption of customer-facing services.;Unexpected failures in cloud or on-premises infrastructure can directly impact service delivery and customer trust.
Operational risk;Data synchronization failures;Data synchronization errors across systems leading to incorrect or incomplete customer information.;Integration failures between systems (e.g., CRM and ERP) can lead to inconsistent or missing data, affecting decision-making and customer service.
Operational risk;Internal process inefficiencies;Inefficient internal processes leading to delays in meeting client deliverables.;Operational bottlenecks, unclear workflows, or excessive manual work can reduce the company’s ability to deliver projects on time.
Operational risk;Vendor lock-in risks;Over-reliance on a single vendor leading to operational paralysis during vendor downtime.;Vendor lock-in or reliance on a sole provider can magnify the impact of that vendor’s downtime or failure to deliver.
Operational risk;Remote work scheduling issues;Mismanagement of remote work schedules leading to employee burnout or disengagement.;Poorly structured remote work policies or a lack of work-life balance can reduce productivity and increase turnover.
Operational risk;Resource forecasting errors;Failure to adequately forecast resource needs leading to understaffing during peak workloads.;Inaccurate forecasting can leave teams unprepared to handle critical projects, resulting in missed deadlines and dissatisfied customers.
Operational risk;IT ticket prioritization failures;Improper prioritization of IT tickets leading to unresolved high-priority issues.;A lack of clear prioritization can cause critical operational problems to remain unresolved, affecting systems and services.
Operational risk;Infrastructure redundancy gaps;Insufficient redundancy for key infrastructure leading to prolonged downtime during failures.;The absence of backup systems for critical infrastructure can result in extended outages during hardware or software failures.
Operational risk;Delayed software updates;Delayed software updates leading to compatibility issues with third-party services.;Failure to keep systems updated can cause integration failures and disrupt operations.
Operational risk;Workflow documentation gaps;Failure to adequately document workflows leading to operational inefficiencies during employee turnover.;Without proper documentation, new hires or temporary replacements struggle to maintain productivity, leading to delays and errors.
Operational risk;Data migration losses;Loss of critical data during migration projects leading to operational delays.;Data loss or corruption during transitions between systems can disrupt workflows and result in incomplete deliverables.
Operational risk;Misallocated resources;Misallocation of resources leading to underperformance in priority projects.;Focusing resources on low-priority tasks can leave high-impact projects underfunded or understaffed.
Operational risk;Vendor payment delays;Delays in vendor payments leading to service suspensions.;Payment delays can result in vendors halting their services, affecting operational continuity.
Operational risk;Inventory management failures;Poor inventory management leading to delays in hardware repairs or replacements.;A lack of readily available hardware replacements can extend downtimes and reduce productivity.
Operational risk;Remote collaboration tool failures;Failure of remote collaboration tools during critical meetings leading to project delays.;Technical failures in collaboration platforms (e.g., video conferencing or shared drives) can disrupt important discussions and delay decisions.
Operational risk;High employee turnover;High employee turnover leading to loss of institutional knowledge and reduced operational efficiency.;Frequent departures can disrupt teams, increase onboarding times, and decrease productivity.
Operational risk;Lack of disaster recovery planning;Inadequate disaster recovery planning leading to prolonged service outages during crises.;Without clear recovery plans, the organization may struggle to resume operations after unexpected events like natural disasters or cyberattacks.
Operational risk;Client expectation mismanagement;Mismanagement of client expectations leading to dissatisfaction or loss of business.;Failure to set realistic expectations regarding timelines or deliverables can erode client trust and harm long-term relationships.
Operational risk;Server load balancing issues;Poor load balancing of server infrastructure leading to performance degradation during peak times.;Uneven distribution of server loads can slow services, affecting both employee productivity and customer experience.
Operational risk;Project progress tracking gaps;Failure to adequately track project progress leading to missed deadlines.;Lack of real-time tracking and updates can result in projects running over schedule, harming client relationships.
Operational risk;Tool integration disruptions;Poor integration of newly acquired tools or services leading to operational disruptions.;Unclear implementation strategies for new technologies can create compatibility issues and reduce efficiency.
Operational risk;Unmonitored performance metrics;Lack of monitoring for operational KPIs leading to unaddressed performance declines.;Without continuous performance tracking, operational inefficiencies may go unnoticed, reducing overall productivity.
Operational risk;Remote security protocol failures;Failure of remote work security protocols leading to delays in incident resolution.;Security incidents in remote setups can take longer to detect and resolve, impacting operations and employee productivity.